PrestaShop 1.7 How to manage order statuses

The order status allows you to keep your customers informed on the stage of the purchase, whether it’s Shipped, Awaiting payment or Delivered etc.

  1. In your PrestaShop admin panel go to Shop Parameters -> Order Settings section: 
  2. Choose Statuses tab. You will see a list of predefined order statuses which can be adjusted to your needs. Each status has a distinctive color, icon, and a title. You can create a new status item by clicking Add new order status
  3. Fill in the following options:
    • Status – choose the title of your new status.
    • Icon – the icon of the new status.
    • Color – the color of the status.
    • Consider the associated order as validated – if checked, this status marks all associated orders as “paid”, and puts them in this same status.
    • Allow a customer to download and view PDF versions of their invoice – if unchecked, you will have to send customers their invoice yourself.
    • Hide the state in all customer orders – this option enables you to create internal status, for you and your team. Customers will never see this on their order status page.
    • Send an email to the customer when his/her order status has changed – when checked, a drop-down menu appears to let you choose which mail template to use.
    • Attach invoice PDF to an email – send an email to the customer with the invoice in PDF format attached.
    • Attach delivery slip PDF to an email – send an email to the customer with the delivery slip in PDF format attached.
    • Set the order as shipped [notice type=”warning”]Note: Be careful: once an order is set as “shipped”, it cannot be set back to the previous status.
    • Set the order as paid  [notice type=”warning”]Note: Be careful: once an order is set as “shipped”, it cannot be set back to the previous status.
    • Show delivery PDF – displays the delivery PDF. 
  4. There is also a return status type which is much less informative (as it does not have any impact on the order) and contains only a specific color and a title.

Hopefully, this tutorial was helpful for you.