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Privacy Policy

Data protection is of a particularly high priority for the management of Zemez. When the processing of your personal data is necessary and if there is no basis for such processing, we will obtain your consent.

Processing of personal data, including your name, address, email address, or phone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with other data protection regulations applicable to Zemez.

Via this data protection declaration, we are informing the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, you are informed, by this data protection declaration, of the rights to which you are entitled.

As the data controller and data processor, Zemez has implemented numerous technical and organizational measures to ensure complete protection of your personal data throughout the website. Since Internet-based data transmissions may have security gaps, absolute protection is not guaranteed. This is why every data subject is free to transfer personal data to us via all available means, e.g. by email or ticket system.

1. What Types of Information Does Zemez Service Collect?

We collect certain information about visitors and users of our website.

1.1. Information That We Obtain from Vendors
Name, company name, address, email address, phone number(s), payment details (like information relating to your credit card), the responses you give to the surveys initiated for research purposes, and support queries.

This info is used to provide you with and/or improve our services; for example, paying commissions, verifying your identity, contacting you, providing you with advertising and marketing, and invoicing you. We are using this information to make sure that we comply with the legal requirements.

1.2. Information that We Obtain from subscription holders
Names, member names, email address, phone number, other contact details, information about your computer and about your visits to and use of this website (including information about your browser, IP address, general location by your browser), responses to the surveys initiated for research purposes, payment details (like your credit card information), transaction details, support queries, web analytics data and information that you provide when you fill in forms on our websites.

We may use this information to respond to your requests or correspondence, to provide customer service (or for statistical purposes), analysis for management purposes in order to administer the website, improve products/services, send technical notices/updates, security alerts, changes in policy notifications, administrative messages, so we are able to prevent fraud, breach of policies/terms, and threats or harm.

1.3. Information that we obtain from our partners
Name, company name, website URL, phone number(s), address, business type, email address, and information from merchant processors like PayPal email address or ID, etc. We use this information to work with you, confirm your identity, contact you, pay you, and to screen for risk, fraud, or other similar types of issues, to send you technical notices, updates, security alerts, information regarding changes to our policies, support and administrative messages.

1.4. Information that we obtain from website visitors
The device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, and web analytics data. Also, we may collect personal information submitted by you via any feature available on Zemez.

1.5. Information that we obtain from users who referred to chat support
Name, email address, information about the device and browser you use, chat transcript, and other personal information you provide to us during our chat. Pursuant to our ToS, we may request additional documentation from you during our chat to verify your identity or for support purposes.

2. How and When do We Collect Personal Information?

  • When you perform certain actions like register on our website, purchase the subscription, download items, or purchase services on our site, subscribe to our newsletter, submit a feedback, enter a contest, fill out a survey, or send us a communication via any available option;
  • We collect personal information automatically as you navigate through the site or through a 3rd party when you use services associated with our site;
  • You may be asked to provide login details to your website or hosting account (server) in the event you ordered additional services like template installation, logo implementation, WordPress plugins installation, and so on. In this case, you may or may not provide login details to your website or hosting account, but please be advised that if you refuse to provide login details we won’t be able to perform the service you ordered.

3. What Personal Information Do We Collect About You from Others?

Even though we’re collecting personal information directly from you, occasionally we may collect certain information about you from other sources.

  • Financial and/or transaction details from payment providers (in order to process the transaction);
  • Third party services like Google, Facebook, Twitter may provide us with certain information about you when you link/connect/log in to any third party provider. The amount of information may vary and can be or is controlled by that service provider or by you via privacy settings controls available in the account settings of that service provider;
  • From third parties we may obtain demographic data, fraud detection information, combine it with the info we have about you, to confirm your identity, these can be identity verification services used for fraud warning purposes.

4. How Does Zemez Use Personal Information?

4.1. Your information is used when we need to define your identity to ease processing of transactions happening on our website, for example, when you purchase or upgrade the subscription, or purchase third-party services.

Other legitimate interests may include:

  • providing support services;
  • providing you with services described on our website;
  • verifying your identity when you sign in to our website;
  • sharing with you company news and website/services updates;
  • checking your actions on our website to identify potentially fraudulent activity and to
  • with the user terms that apply to the websites;
  • respond to your comments or queries on our website, ask for your feedback or opinion via surveys;
  • managing legal/operational affairs including risk management related to content and fraud matters;
  • improving our products and services.

4.2. When you give us consent:

  • to provide you with marketing information relating to products and services which may be of interest to you;
  • to modify/customize our services and website, like advertising that appears on our website, this involves the use of cookies to provide a personalized experience.

4.3. For multiple purposes required by the law.

4.4. For granting court of law, law enforcement authorities, government requests or any other occasions that may relate to investigations.

5. When do We Disclose Your Personal Information?

Your personal information may be accessed by:

  • individuals who need it to perform their tasks and duties;
  • third parties who have a legitimate purpose for accessing it.

We may share your Personal Information with third parties in the following cases, when:

  • he relevant customer has consented to the disclosure;
  • it is needed for support purposes and/or licence validation/activation;
  • subcontractors or service providers who assist us in a variety of possible ways.
  • Subcontractors and/or services providers may transfer and access your personal information from other countries in which they have operations;
  • it is required by the law either to protect our rights, or someone from injury, and/or to comply with a judicial proceeding, court order, or legal process served on the Company.

6. Where do We Transfer and/or Store Your Personal Information?

Zemez has its major manufacturing facility located in the USA, as well as a number of support/subsidiaries located in Ukraine and Japan.

The support companies only provide an internal supporting role to and for the benefit of Zemez. This is executed based on your consent to this policy. To protect your information, we are working with subcontractors who can maintain an acceptable standard of data security compliance.

7. Where do We Transfer and/or Store Your Personal Information?

Your private information is kept on our servers as long as it is needed to provide you with our services and to be able to comply with the legal obligations.

If you don’t want us to store your personal information you have the right to get it erased, but in this case, we’ll have to close your Zemez account.

All information about deleted accounts is kept on our servers so we are able to use it for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and/or take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

8. How is Your Personal Information Kept Secure?

In order to keep your information secure, we are applying certain organizational measures to protect it against any unauthorized or unlawful use and accidental loss or destruction.

  • We share and provide access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible;
  • To store your information we are using secure servers;
  • We verify the identity of all individuals who request access to private information before granting them access;
  • We use SSL certificate encryption to protect the data transfer.

Make sure your information is safe and secure. We are not responsible if you try to circumvent privacy settings on our websites. In the event we give you the password to certain parts of our website you are responsible for keeping it safe. You must not share it with third parties, especially in comments or questions areas since these areas can be viewed by any user of our website.

Due to obvious reasons, we are not able to control users’ actions on our website. This is why you need to share your information in public areas of our website wisely, as we cannot guarantee that your information will not be viewed by unauthorized parties.

When you choose to share your information via a third party website, you need to check the privacy policy of that website to be aware of their information management/protection practices.

9. How Can You Access and Manage Your Personal Information?

All personal information that we collect about you is available in your account. You have the right to make all the necessary edits and corrections of any errors available in this data.

You can receive your personal information in a structured, machine-readable format, erase it, or restrict its processing, also you can object to the processing of your personal data based on a set of our legitimate interests, such as profiling for direct marketing, and cases where we have asked for your consent to process your data.

There are a number of situations when these rights can be limited, and there are a number of cases where we can retain your information after you withdraw your consent.

Cases where we may require your personal information to be compliant with legal or contractual obligations. If you do not provide us with such data we will not be able to manage relationships with you. In all other cases providing requested information can be optional.

If it happens that you have some unresolved concerns you have the right to complain to the data protection authorities. if you believe your privacy rights have been violated, please contact us at [email protected]

10. Marketing Choices Regarding Your Personal Information

In the event we have your consent we will send you marketing materials that will include information about products, services or discounts that we feel might be of interest to you.


Zemez and all websites and partners are using cookies to analyze user behavior and gather demographic info about our user base in general. A cookie is a small file that is placed on your device when you visit any website. Using the browser settings of your device you can eliminate the use of cookies but should you disable those, you can limit certain features on our websites.
We are using functional and analytical cookies; for further information on the use of cookies, please see our cookies policy, or visit

Web Beacons

Another technology we are using is Web Beacons. It is a requirement to track your use of our website on occasions, like promotions or newsletter use. The data we collect via web beacons allows us to track the number of users who opened our newsletters. Also, web beacons help us to understand the behavior of our customers, members, and visitors.

Google Analytics

Zemez website is using Google Analytics, a web analytics service designed by Google, Inc. (“Google”). Google Analytics software uses cookies to analyze users’ behavior. All data (i.e. your activity within Zemez website) is gathered by cookies and stored on Google servers in the United States.

Google, in turn, uses this data to evaluate user behavior in general, compile reports for site managers as well as for providing data to services relating to website activity and Internet usage. Google may transfer various data to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

In no way will Google associate your IP address with any other data held by Google. In the event you do not want to provide Google with the browsing data you can block the use of cookies via your browser settings. More information on Google analytics opt-out,, and

11. Public Information and Third Party Websites


In addition to various endorsements, we’re displaying testimonials on our website. These are published only after receiving your consent, we post your testimonials specifying your name.


Zemez offers users the option to leave individual comments on individual blog contributions on a blog, which is on the website of the controller. The information you add to your comments or publications can be read, collected or used by any visitor or user of our website.

Social Media Platforms and Widgets

Zemez website has social media features embedded, for example, Facebook “Like” button. These features, may collect your data like IP address or place a cookie in your browser in order to gather statistical information about your interactions with our websites. Social media features are hosted both on our website and servers of a specific social media network.

Apart from these features, we maintain profiles on major networks including Facebook, Twitter Pinterest, Instagram, and Google+. Please be advised that any information you submit on these networks in public areas, like comments, can be easily read, collected or stored by all users of these networks. We are not able to control actions of other users of these platforms, or actions of these platforms. Your activity with those features and/or platforms is governed by privacy policies of the companies that provide them.

Links to Other Websites

If you click on a link to a third party site, you will leave our site and go to the site you selected. Since we cannot control activities of third parties, we are not accepting responsibility for any use of your personal information by those parties. Please review the privacy policy of any other service provider from whom you request services.

12. Routine Erasure and Blocking of Personal Data

The information controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject.
If the storage purpose isn’t applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data will be blocked or erased.

13. Children’s Privacy

Zemez website, as well as blogs and services, are not intended to be used by children under 13 years old. No one under age 13 years old can provide personal information to or on our websites. We are not collecting information from children under 13 years old. If you are under 13 years old you are not allowed to use our website, buy products from our marketplace, comment on blog posts, social media posts or provide any personal information about yourself including your name, address, phone number and email. If we learn that you violated this term your account, as well as all information, will be deleted. If you believe that we may have some information provided by your child please contact us via email [email protected].

14. Changes in Our Privacy Policy

As the data controller and data processor, we reserve the right to change or modify this Privacy Policy at any time. In the event of some changes being applied we will publish them in the Privacy Policy section and you will be notified via email that certain changes to our Policy were applied.

15. Contact Information

Depending on the context of personal information you provide, Zemez is both data controller and data processor of your personal information under this policy. Zemez is a processor of personal information submitted to the services or collected through the services on behalf of or at the direction of subscribers.

If you have any questions regarding this Privacy Policy, including processing of your personal information, or if you believe your privacy rights have been violated, please contact us at [email protected]. We will respond to all requests, inquiries or concerns within fifteen (15) days.

English Version Controls

Non-English translations of this Policy are provided for convenience only. To avoid any conflicts in definitions the English version is the final arbiter.

The Legal Basis for The Processing

Art. 6(1) GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

It is not allowed to disclose any information about your order, such as iD, download link, etc, to any third party.