In this article, we are going to overview the chat feature and its value for the business.
Whether you’re on a social media website, a community site, or a marketing or shopping website, you must have noticed a small chat icon bobbing around on one of the corners of the site. A live chat feature has become the norm for business in nearly all fields. And for good reason!
A chat feature is a simple and effective way for customers to “chat” in real-time with businesses. Not only does it offer greater convenience for customers but also helps businesses strengthen their brand identity by providing better customer support.
Let’s take a look at how adding a chat feature to your website can benefit your business as well as some easy ways to add this feature.
Why Add A Chat Feature To Your Website?
If you’re on the fence about adding a chat feature to your site, here’s a brief overview of some of the major benefits of this simple add-on:
- It can help save time and money by allowing your customer service reps to communicate with multiple people simultaneously.
- Customers prefer live chat compared to getting on call or sending an email, thereby enhancing the customer experience.
- You will be able to offer 24/7 support to your customers, which can enhance customer trust and give you a competitive advantage.
- It can allow you to address your customers’ concerns immediately and work as an effective sales channel by increasing the conversion rate.
- It can help generate useful data by helping you review common customer queries so you can better cater to their needs.
6 Features Your Chat Application Must Have
When you’re deciding which chat plug-in to add to your website, there are a few important factors you must consider:
1. Audio and Video Chat
Your chat application must have audio and video features included. Having just a text-based approach won’t suffice. These features are the standard as they allow people to better interact with the person they’re communicating with.
If your chat plug-in does not provide a video/audio chat feature, your customers will end up switching to another app.
2. Admin Panel
The Admin Panel gives you complete control over the workings of your chat system. It provides you with all the tools you need to run the chat feature as smoothly and effectively as possible. It will also allow you to help your website establish an authentic identity that distinguishes you from others.
3. Screenshare Integration
Screen sharing has become an essential part of any chat platform as it helps users communicate their concepts to a larger audience. It is an effective feature that helps foster better communication and collaboration between teams.
4. Group and Private Text chat
Your chat application should allow users to text each other in private. It should also include a feature that allows a user to communicate with other members of a community.
5. Multilingual Integration
When developing your chat application, you must ensure that you are inclusive of a larger audience base from around the world. An integrated language translation feature will help remove language barriers and develop a global community.
How To Add A Chat Feature To Your Website?
AtomChat is an innovative group and private chat plug-in that can be integrated with a wide range of platforms ranging from WordPress to Bubble.
AtomChat’s chat plug-in comes in-built with various tools that you will typically need to provide a seamless experience on your website.
It’s also the simplest and fastest way to add a chat feature to your website, allowing you to connect with thousands of individuals.
You can add AtomChat on popular platforms including but not limited to BuddyPress Chat, Canvas LMS Chat, Drupal Chat, and Bubble Chat.
Activate AtomChat in 3 Easy Steps:
1. Begin Your 14-day free trial after selecting any of AtomChat’s payment plans.
2. Install the AtomChat plugin to your desired platform, such as WordPress or SocialEngine PHP chat.
3. Finally, you can choose your theme, language, and color to design your chat feature.
Other Chat Tools You Can Consider For Your Website
Deskmoz provides customer support and live chat services for businesses. They offer 24/7 customer support through live chat, email, and phone, as well as lead generation and virtual assistant services. Deskmoz’s goal is to help businesses improve their customer experience and increase sales by providing efficient and effective customer support solutions.
There are many SaaS tools like Deskmoz, which are offering customer support. With live chat outsourcing, businesses can offer seamless support to their customers.
This is a free live chat widget for websites that comes with a plethora of useful features. Its good reviews, ease of setup, and overwhelming number of free functions make it a great chat tool to work with.
On their free plan, Userlike offers a simple chat box that includes one user and a chat app with unlimited conversations, making it a great place to start if you want a simple chat feature.
Their subscription plans allow you to add operator skills to connect clients with a specialist on a particular subject as well as allow you to engage with clients via SMS, Facebook, and Telegram.
HubSpot’s Free Live Chat Software allows you to quickly and effortlessly create a customized, on-brand chatbot so you can communicate with web users and start a conversation in real-time.
It sends focused welcome messages to interact with site visitors and increases your chances of potential traffic.
LiveChat provides live chat support apps that your customer service representatives can use on their laptops and mobile devices. It enables you to talk to clients while you’re on the move, without having to log into your WordPress website.
The plug-in also features in-built tools that make it easy to customize LiveChat’s chat box to precisely reflect your website marketing.
ChatBot includes an easy-to-use drag-and-drop interface for creating your own automated bot. They have numerous primed templates for different sectors that are fully customizable. You can simulate “conversation” as well as enable chat routing tailored to your specific business requirements.
When you have a website, having a chat feature is nearly non-negotiable. Not only does it enable better customer-business communication but also offers various benefits to your business.
If you’re new to website design, an easy and convenient chat plug-in you can use is AtomChat. You can opt for their 14-day free trial to better understand how this chat application works and then upgrade to their paid plans to avail more features.