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Template purchase & delivery

Template purchase & delivery

May 12, 2017May 6, 2021in HTML, HTML FAQ

What should I receive after making the purchase?

After the payment process is completed you will receive an e-mail with download instructions. The files in the download package can…

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May 12, 2017May 6, 2021in HTML, HTML FAQ

I have not downloaded my template in 3 days after the purchase. Is it possible to reactivate my link?

Yes.  You can easily  do it in your account . You can also contact our Technical Support team and link…

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May 12, 2017May 6, 2021in HTML, HTML FAQ

I was billed twice – I received 2 emails from merchant. What should I do?

Please make sure these charges have different order IDs. If yes - please contact our billing department.

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May 12, 2017May 6, 2021in HTML, HTML FAQ

I ordered a template from your website but have not received any download instructions.

Please contact our Billing Department via support chat, by phone or via e-mail.

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