Are images included in the templates released under GPLv3.0 license?
In case the theme is released under the GNU GPLv3 license the stock images used in this theme and its…
What is GNU GPL v3.0 license?
If you buy a template released under GNU General Public License v3.0, you can use it on any number of…
Will template be installed on my site?
We do not provide free installation services. . Installation is a paid service which is not included in the package…
I have customized the template and would like to protect my content by copyright, can I place Copyright 2017, Mycompanyname.com on the site?
Yes, you can add your copyright to protect your content.
What should I receive after making the purchase?
After the payment process is completed you will receive an e-mail with download instructions. The files in the download package can…
I have not downloaded my template in 3 days after the purchase. Is it possible to reactivate my link?
Yes. You can easily do it in your account . You can also contact our Technical Support team and link…
I was billed twice – I received 2 emails from merchant. What should I do?
Please make sure these charges have different order IDs. If yes - please contact our billing department.
I ordered a template from your website but have not received any download instructions.
Please contact our Billing Department via support chat, by phone or via e-mail.
What license types are available for your products?
We have four possible types of license to use the web templates. Products are sold through our website by independent…
Is there any refund policy?
Yes, you can read about our refund policy at https://www.templatemonster.com/refund-policy.php (ссылку нужно будет заменить на актуальную для jetimpex)
I wanted to purchase one of your templates, but it is no longer available on the site.
The template has been sold out for exclusive price or was deleted from site. Please for similar templates in our…
Can you provide me with the contact info for a particular designer?
Unfortunately, due to our company policy, we are not allowed to give out the contact information of our designers due…