FAQ

General

What is the main advantage of website template?

You do not have to hire an experienced web developer to create  a site. You can easily create your own website with high quality design yourself using one of our templates.

Can I use your templates to create websites for my clients?

Yes, you can. It is actually a great solution for developers who would like to deliver a well designed and fully functional website saving time and money. 

Can you provide me with the contact info for a particular designer?

Unfortunately, due to our company policy, we are not allowed to give out the contact information of our designers due to a non-compete agreement that they have with the company. If you have issues or questions about the purchased template – please feel free to contact our Support Team.

I wanted to purchase one of your templates, but it is no longer available on the site.

The template has been sold out for exclusive price or was deleted from site. Please for similar templates in our collection . Or pre-sales department will gladly assist you with selecting a new product.

Is there any refund policy?

Yes, you can read about our refund policy at https://www.templatemonster.com/refund-policy.php (ссылку нужно будет заменить на актуальную для jetimpex)

What license types are available for your products?

We have four possible types of license to use the web templates. Products are sold through our website by independent content providers in accordance with these Terms and Conditions (“license”).

One Time Usage License
You may be granted a One Time Usage License in case of purchasing a website template at a Non-Unique Price. It enables you to use each individual product on a single website only, belonging to either you or your client.

Developer’s License
If you purchase a Developer’s license, you are granted a non-exclusive permission to use the template on up to 5 domains for projects belonging to either you or your client.

GNU General Public License v3.0
If you buy a template released under GNU General Public License v3.0, you can use it on any number of projects belonging to either you or your clients without any limitations. This license allows you to modify the template and its sources to suit your needs and redistribute it under the terms of the GPL as well;

Buyout Purchase License
You may be granted a Buyout Purchase License in case of purchasing a website template at a Buyout Purchase Price. This type of license guarantees that you are the last person to buy this template.

GNU General Public License v3.0

What is GNU GPL v3.0 license?

If you buy a template released under GNU General Public License v3.0, you can use it on any number of projects belonging to either you or your clients without any limitations. This license allows you to modify the template and its sources to suit your needs.

Are images included in the templates released under GPLv3.0 license?

In case the theme is released under the GNU GPLv3 license the stock images used in this theme and its .psd source files are not included to the delivered package, as they do not fall under the GPL license.

What will I see instead of the images after installation?

After template installation on your site you will see blurred images. You will need to replace them with your own images.

Can I resell the customized template?

Yes, you can redistribute it under the terms of the GPL license.

Template Installation and Editing

I have customized the template and would like to protect my content by copyright, can I place Copyright 2017, Mycompanyname.com on the site?

Yes, you can add your copyright to protect your content.

Will template be installed on my site?

We do not provide free installation services. . Installation is a paid service which is not included in the package price.

Template purchase & delivery

I ordered a template from your website but have not received any download instructions.

Please contact our Billing Department via support chat, by phone or via e-mail.

I was billed twice – I received 2 emails from merchant. What should I do?

Please make sure these charges have different order IDs. If yes – please contact our billing department.

I have not downloaded my template in 3 days after the purchase. Is it possible to reactivate my link?

Yes.  You can easily  do it in your account . You can also contact our Technical Support team and link will be re-activated for you.

What should I receive after making the purchase?

After the payment process is completed you will receive an e-mail with download instructions. The files in the download package can vary depending on type of the product you have purchased.